Return & Refund Policy

  • How long do I have to return JSMIX goods?
If you aren't happy with your JSMIX goods, we will accept returns up to 7 days after delivery. The amount of your purchase will be credited to your original form of payment, minus the cost of original shipping.

  • How do I send it back?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Ship the package back using a secure method; require a tracking number and a signature. We are not responsible for items lost in transit. We only guarantee receipt of a return if there is a signature proof that someone from the JSMIX team received it.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t guarantee that we will receive your returned item without a signature confirmation by your carrier of choice.

  • How long will it take to see the return go through?
Once we receive the package, please allow 10 business days for JSMIX to process the return. After that, check with your bank, credit card, or other method of payment to confirm the refund. If the refund hasn't posted after two weeks, please contact us directly

  • Refunds (if applicable) 
Once your return is received and inspected, we will send you an email or a message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, minus the original shipping, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  By the way, we accept BDO bank account only.