Exchange Policy

  • Exchange Items
    If you are not satisfied with your purchase with sizes, we accept the exchange within 7 Days since the package arrives.  If you have any other concerns with the item you received, please contact our customer service or Email us : jsmix.intl@gmail.com

  • Product Conditions and exchangeable items
  1. In original condition (Tag should be kept)
  2. Unwashed and Unworn
  3. In the original packaging
  4. Free gifts and promotion items are not exchangeable.
  5. Underwear is not exchangeable.

  • Working Process

The exchange may take 7~14 working days upon receipt of return package in warehouse.

  • Price Difference Items
  1. If the required exchange items with different sizes is out of stock, you can change to other designs, the price differences may vary.  
  2. If the price of the exchange item is HIGHER, you can pay the additional fee via Cash on Delivery, or Paypal (Please contact our customer service requires the PayPal Account).
  3. If the price of the exchange item is LOWER, partial refund can be done via Store Credit, or Paypal (Please contact our customer service requires the PayPal Account).

  • Additional Charges 
  1. We DO NOT accept the shipping cost collect at our warehouse when the exchange parcel arrives.
  2. If it is not a product defect, the exchange item delivery fee is required when the package arrives your address.

  • Return Package Address

JSMIX 

Address : 911, Tomas Mapua St. Sta Cruz, Manila 

Attn : JSMIX International

TEL : 0929 301 9544

 

  • Other Questions 

If you have any questions regarding the return and exchange, please contact thru on-line messenger or Email, we will help you process the exchange.

Email : jsmix.intl@gmail.com